Returns, Refunds & Exchange

EXCHANGE/RETURN/REFUND POLICY:

  We offer 7 day hassle-free returns. Return Policies may vary based on Products and promotions.
1. Refunds for Prepaid orders would directly be initiated to source account.
2. Defective Products, Wrong Products or Damaged Products issue should be raised within 24 hrs of delivery
3. All Orders wherein FREE Products included are not eligible for Return.

In case you return the goods within the contractual term of the right of withdrawal, you will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed After the goods returned.

RETURN / EXCHANGE – Terms and Conditions:

  • Customer can exchange the order within 7 days from the date of delivery.
  • Keeping the strict hygiene standards of our products, we do not accept returns / replacement on several product categories like boxers and shorts.
  • We reserve the right not to accept return of products which
    (i) we believe are being returned after use, washed or soiled or
    (ii) are damaged (except where the return is on account of damaged goods having been delivered to you).
  • We will not arrange the reverse pickup of products, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at newnorthofficial@gmail.com and we will get back to you, Once confirmed by the Customer Experience Team.
  • Once confirmed by our customer experience team will arrange the reverse pickup Product/s within 2 days of receiving the request.
  • Please ensure while returning the product the packaging is intact the way it was delivered.
  • We will not be able to gift wrap any replacements you have asked for.
  • If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
  • Process:
    Our customer support Team will get back to you and may ask you for some information.
  • For any further assistance Please mail us at newnorthofficial@gmail.com

CONFIRMATION / CANCELLATION – Terms and Conditions:

  • If you have placed a COD order our customer service team will call you for confirmation of the order to be shipped.
  • Once an order is cancelled, It cannot be reverted. New order needs to be placed by the customer.
  • Once the order is in processing status it cannot be cancelled.
  • For changes in the order before it has been shipped,Please call us directly on the number and we will see if we can work it out for you.Changes in the order cannot be made once shipped.

REFUND – Terms and Conditions:

  • Gift wrapping charges will not be refunded if goods are returned.
  • NEW NORTH may refuse a refund request if we find evidence of fraud, refund abuse or other manipulative behaviour that entitles.